Quality of software in the field is an important concern for producers of software, who often need to predict information about the count or rate of field defects to perform activities to manage the quality of their software products. To help software producers select appropriate techniques for making such predictions, we provide a catalog of techniques that are commonly used in the literature for predicting information about the count or rate of field defects. This catalog presents information on the intuition behind each technique and its inputs, outputs, procedures, applicability, cost of use, and quality of predictions. Finally, we discuss promising research that addresses some of the problems with the techniques that are commonly used today.

67 pages

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